The following links will direct you to information which provides frequently asked questions and general answers for Aetna's standard medical plans.  Not all of the information may be applicable to your plan. It is designed for your general information only.  In the event that any of the information contained in these links is inconsistent with the State of Delaware Summary Plan Description or Contract, the Summary Plan Description and Contract controls.

If you have any questions concerning any of the issues discussed please contact Aetna Member Services at 1-877-54Aetna.

Have Questions?  Get Answers? 

• Member Services FAQs 
• Understanding Your Health Plan Benefits 
• Selecting a Participating Provider 
• Emergency Care  
• Pregnancy and Child Care
• Grievance and Appeals procedures HMO   (3 pages)
• Grievance and Appeals procedures CDH Gold   (# pages)