Whatever your question - day or night - there is a way to contact us. By Phone:
Call Member Services Call us at 1-877-54 AETNA during business hours to speak with a Member Services representative for:
Information about your plan benefits Help finding a network doctor
ID card requests and claim inquiries
Online: Log on to your secure Aetna Navigator® website and click the Contact Us button to email Member Services. You'll get a response within 24 hours.
While there, you can also look for: Health information - To learn about various diseases and conditions Cost information - To become an informed consumer Personalized tools - To help you better manage your health Financial tools - To help you spend your health care dollars more wisely
Available 24 hours a day, 7 days a week from wherever you have Internet access.
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